GENERAL TERMS AND CONDITIONS
1. DETAILS OF THE SERVICE PROVIDER
Company name: Darázs Lajosné e.v., hereinafter referred to as Service Provider
Headquarters: 9600 Sárvár, Rákóczi Ferenc utca 63.
Name of the accommodation: Maya Apartman
Address of the accommodation: 9600 Sárvár, Zrínyi Miklós utca 9.
Registration number: 4439285
Tax number: 53541240-2-38
NTAK reg.no.: MA21004122
2. GENERAL RULES
2.1. These “General Terms and Conditions” govern the use of the Service Provider’s accommodation and its services.
2.2. Specific, individual terms and conditions do not form part of these General Terms and Conditions, but do not preclude the conclusion of separate agreements with travel agents, tour operators, with different conditions according to the type of business.
3. CONTRACTING PARTY
3.1. The services provided by the Service Provider are used by the Guest.
3.2. If the order for services is placed directly by the Guest to the Service Provider, the Guest is the Contracting Party. The Service Provider and the Guest together become contracting parties (hereinafter Parties) upon fulfilment of the conditions.
3.3. If the order for the services is placed by a third party (hereinafter referred to as the Intermediary) on behalf of the Guest, the terms of cooperation shall be governed by the contract concluded between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to verify whether the third party legally represents the Guest.
4. FORMATION OF THE CONTRACT, METHOD OF RESERVATION, MODIFICATION, NOTIFICATION OBLIGATIONS
4.1. The Service Provider will send a written offer to the Guest’s request for an offer, either orally or in writing (e-mail). The offer does not constitute a reservation and the Parties may not have any claims against each other.
4.2. The Contract shall be deemed to have been concluded only upon written confirmation of the Guest’s written reservation by the Service Provider, and shall therefore be deemed to be a written Contract. No reservation, agreement, modification or oral confirmation of a reservation, agreement, modification or oral confirmation by the Service Provider or the Guest shall be considered a contract.
4.3.If the Guest permanently leaves the accommodation before the end of the specified period, the Service Provider is entitled to the full price of the service stipulated in the Contract, unless otherwise agreed by the Parties. The Service Provider has the right to resell the apartment vacated before the expiry date.
4.4. Any extension of the accommodation service initiated by the Guest requires the prior consent of the Service Provider. In this case, the Service Provider may request reimbursement of the service already provided.
4.5. A written agreement signed by the Parties is required to modify and/or amend the Contract, while a verbal agreement during the Guest’s stay is sufficient.
5.1. Apartment prices are available on the website www.mayaapartman.hu. Prices and surcharges for other services can be found on the website.
5.2. The Service Provider is free to change its advertised prices without prior notice. The daily price includes accommodation without board.
The accommodation service can be combined with a buffet breakfast (in the Éva Pension), which includes 5% VAT, the current price is listed in the current price list.
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When booking accommodation and meals together in advance, the price is lower than the advertised daily room rate + breakfast, depending on the number of nights.
5.3. When quoting prices, the Service Provider shall indicate the rate of the tax content (VAT, IFA) applicable at the time of the offer, as regulated by law. The Service Provider shall pass on to the Contracting Party any additional costs resulting from changes in the tax law in force (VAT, IFA).
5.4. The Service Provider reserves the right to change the prices if necessary due to cost increases (e.g. energy prices, raw material prices). The Guest will be informed of this at least 30 days before the booking.
5.5. Discounts, promotions and other offers are announced on www.mayaapartman.hu.
6. CHILD BENEFITS
6.1. The Service Provider will publish the current discounts for children in the Guest Guide.
7. APARTMENT TYPES
7.1. Our apartment house has 2 ground floor standard apartments and 2 upstairs apartments with balcony, max. Sleeps up to 4 people.
8. METHOD OF PAYMENT
8.1. The Service Provider shall claim the remuneration for the services provided to the Contracting Party in principle upon arrival, but at the latest before departure. You can also give the option of paying in arrears under an individual agreement. The Service Provider is entitled to issue a partial invoice for the services it provides.
8.2. The Service Provider may request an advance payment for a certain percentage of the ordered services, for a certain number of guests or for the whole stay as a guarantee of the use of the service according to the Contract and the payment of the consideration during the high season (between 10 June and 31 August) and during special periods (long weekends, holidays, city programmes, events – see the Price List for the date).
8.3. The Contracting Party may settle the account a) in cash (HUF or EUR)
b) by bank transfer
c) With a nice card (OTP, MKB, KH).
9.1. By accepting the General Terms and Conditions, the Guest acknowledges and agrees that the Service Provider will issue an electronic invoice for the fees payable and the amount paid by the Guest to the Service Provider for any entitlement and will send it by e-mail.
When issuing the invoice, the Service Provider will take the information provided by the person making the reservation as a basis for the amounts paid/payable in the case of online reservations, and the information provided by the person making the reservation in the case of reservations by e-mail or telephone.
9.2. The information you enter here (name, address, tax number if applicable) will be included in the “Buyer” section of the invoice. Within one day after the reservation has been made, the Guest may request a modification of the data provided, after which the modification is no longer possible.
The Service Provider will issue the final invoice based on the information provided at the time of booking.
9.3. The Guest has the option to pay in a currency other than the currency of the reservation.
9.4. Only one invoice per booking is allowed, unless, for example, two guests in the same room pay separately with a Nice Card. Reservations cannot be split into several parts for billing purposes.
9.5. If you notice any error with the invoice, the Guest or the person/company indicated as the buyer on the invoice can send an e-mail to the following address to rectify the problem: firstname.lastname@example.org
The complaint will be dealt with and feedback will be sent to the guest within 15 days of the notification.
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9.6. The original electronic invoice issued by the Service Provider is a PDF file attached to the e-mail sent to the person/company indicated in the booking In accordance with the relevant Hungarian legislation (currently Act XXXV of 2001 on electronic signatures, Act C of 2000 on accounting and PM Decree 46/2007), companies are entitled to issue their invoices in electronic form.
The electronic invoice is a file in a special format, which contains the image of the traditional invoice issued by the Service Provider in the form of a PDF document (which meets the requirements of the Hungarian VAT Act CXXVII of 2007), as well as (within the PDF file) the electronic signature and the time stamp in accordance with the provisions of the above-mentioned Hungarian legislation.
The signature is made in the name of the Service Provider and is accompanied by a “qualified certificate” issued by a qualified certification body contracted for this purpose. The electronic invoice contains all the necessary information to verify the validity of the certificate attached to the signature and time stamp of the invoice.
If the invoice is used as an accounting voucher, the recipient of the invoice is obliged to store the electronic invoice in electronic form (as with paper invoices).
10. HANDLING VALUABLES, CASH
10.1. The Service Provider shall not be liable for any valuables or cash lost in the apartment.
11. FOUND OBJECTS
11.1. The relevant current policy is available in the Guest Guide.
12. CONDITIONS TO USE THE SERVICE
12.1. Individual Guests can reserve the apartment from 15:00 on the day of arrival (Check in) and until 10:30 on the day of departure (Check out). The Parties may agree otherwise separately. Early check-in is free of charge but subject to availability, late check-out is subject to the Guest Guide.
12.2. The guest is obliged to check the existence, integrity and functionality of the equipment and utensils listed in the list of accessories when booking the apartment and if he/she notices any anomaly or deficiency, he/she is obliged to report it to the reception within one hour of booking the room.
12.3. The Service Provider shall charge a surcharge for repairs, extra cleaning/cleaning resulting from the improper use of the apartment’s equipment, fixtures, accessories, textiles, and in case of absence, may request the return of the missing item or reimbursement of the price, all of which may be claimed even after the Guest’s departure. The Guest will be informed in writing by e-mail or by post no later than the day after the departure.
13.1. Pets are not allowed in the apartments.
14. CANCELLATION AND AMENDMENT CONDITIONS
14.1. For bookings made directly with the property outside high season and special periods, cancellation/modification 72 hours before arrival is free of charge. Within 72 hours, a room rate equivalent to one night’s stay is required, and the full rate will be charged on the day of arrival and on the day of departure.
14.2. Modification min. 72 hours before arrival to another date within 6 months of the original booking. Prices for the new date may not be the same as the original booking. It is not possible to amend a modified reservation again.
14.3. In high season (15 June – 31 August) and during special periods (long weekends, holidays, city programmes, events – see Price List for exact dates of the year), cancellations/changes made directly with the property 168 hours before arrival are free of charge. If a deposit is paid, the deposit will be refunded within 30 days. A 3% handling fee will be charged for a refund, so the amount refunded will be the amount of the deposit minus the handling fee. In the event of cancellation within 168 hours, the deposit paid will be charged as a penalty, in exchange for which the Service Provider will not provide the service.
In the absence of advance payment, the 3-7 days before arrival. 2 nights’ accommodation will be charged in case of cancellation within 1 day, and the daily rate will be refunded in case of cancellation or absence within 3 days.
14.4. In high season and priority periods, changes can be made up to 168 hours before arrival to another date within 6 months of the original booking. It is not possible to amend a modified reservation again.
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14.5. If the Guest wishes to leave earlier than the original check-out date, no reduction in the amount of the accommodation fee is possible and all nights booked will be charged.
15. REFUSAL TO PERFORM THE CONTRACT, TERMINATION OF THE OBLIGATION TO PROVIDE SERVICES
15.1. The Service Provider is entitled to terminate the Accommodation Service Contract with immediate effect and thus refuse to provide the services if:
a) the Guest does not make proper use of the accommodation or the facilities provided b) the Guest behaves in a disrespectful or rude manner with regard to the security or order of the accommodation, its other guests or staff, or is under the influence of alcohol or drugs, or displays threatening behaviour c) the Guest is suffering from a communicable disease
(d) the Contracting Party fails to fulfil its obligation to pay an advance or instalment of an invoice as provided for in the Contract by the specified date.
15.2. If the contract between the parties is not fulfilled for “force majeure” reasons, the contract will be terminated.
16. ACCOMODATION GUARANTEE
16.1. If the Service Provider is unable to provide the services provided for in the Contract through its own fault (e.g. overloading), the Service Provider shall immediately arrange for the accommodation of the Guest.
16.2. The Service Provider is obliged to: provide/offer the services provided for in the Contract, at the price confirmed therein, for the period specified therein, or until the end of the period of impediment, in another accommodation of the same or higher category. All additional costs of providing the replacement accommodation are borne by the Service Provider.
16.3. If the Service Provider fully complies with these obligations, or if the Guest accepts the alternative accommodation offered to him, he may not claim any compensation.
16.4. If the Service Provider decides to suspend the reception of guests for economic reasons, it must inform the guests who have already made a reservation at least 30 days before the reservation. Any deposits will be refunded to the client or, in the case of rebooking, may be credited to the client’s account until the date of the booking, subject to agreement with the guest.
17. ILLNESS OR DEATH OF THE GUEST
17.1. If the Guest falls ill while using the accommodation service and is unable to act on his/her own, the Service Provider will offer medical assistance.
17.2. In the event of illness/death of the Guest, the Service Provider shall not be entitled to compensation for the cost of unused nights and services. The sick/deceased person’s relative, heir or the bill payer is obliged to reimburse the value of the nights and services used up to that time.
18. RIGHTS OF THE CONTRACTING PARTY
18.1. Under the terms of the Contract, the Guest is entitled to use the room and services ordered, subject to the provisions of the Guest Guide.
18.2. The Guest may lodge a complaint about the performance of the services provided by the Service Provider at the accommodation. The guest has the right to register his/her complaint in the Guest Book (available at the Éva Pension) or ask the Service Provider to record the complaint in accordance with the Guest Complaints Policy in force. The Service Provider undertakes to investigate the complaint.
19. OBLIGATIONS OF THE CONTRACTING PARTY
19.1. The Contracting Party may use the accommodation and services ordered only for the number of persons agreed in advance. A person who has not been notified may not spend the night in the apartment. Visitors can only be admitted by prior arrangement with the Service Provider, between 9 am and 8 pm.
19.2. The Contracting Party is obliged to pay for the services ordered in the Contract and the services actually used upon check-in or at the latest upon departure from the apartment, unless otherwise agreed by the parties.
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19.3. The Guest shall ensure that any child under the age of 18 who is under the responsibility of the Guest is only under the supervision of an adult.
19.4. The Guest is not allowed to bring any flammable devices into the apartments and is not allowed to smoke inside the building. It is forbidden to bring into the building any equipment suitable for heating, heating or cooking other than the electrical appliances provided.
19.5. Upon check-in, guests are required to fill in a registration form, which is a condition of service. By signing the registration form, the guest agrees to the processing of the data compulsorily provided on the registration form for the purpose of fulfilling the obligations provided for in the legislation on the nature of the service (legislation on tourism and tourism tax) and for the purpose of proving such fulfilment, for as long as the competent authority is able to verify the fulfilment of the obligations provided for in the legislation. The mandatory data to be provided are: name, address, nationality, date and place of birth, date of arrival/departure, passport/ID number, purpose of stay, email address.
19.6. By signing the registration form, the guest also agrees that the personal data provided by filling in the registration form will be processed and archived by the service provider for the purposes of the conclusion of the contract, the proof of performance, fulfilment and possible claims within the limitation period in accordance with the GDPR.
19.7. If the guest gives his consent to the use of the data provided for marketing purposes at the same time as filling in the registration form, the Service Provider is entitled to inform the guest about current news, events, offers, etc. He is entitled to use this data until the data subject withdraws his consent in writing to the use for marketing purposes.
19.8. By signing the registration form, the Guest declares that he/she has read and accepted the general terms and conditions. The GTC can be found at www.mayaapartman.hu.
19.9. By signing the registration form, the Guest declares that he/she acknowledges the contents of the Guest Guide and that he/she considers himself/herself bound by the contents of the Guest Guide.
19.10. Under the current legislation, from 2021. After 1 September 2009, all guests using accommodation services in Hungary (including children under 18 from the age of 0) must have their personal data recorded by the accommodation provider on arrival, via a document scanner, in the accommodation manager’s software and then transferred to a storage facility, the Closed Guest Information Database (VIZA).
Since 2009, Hungary has required ID cards from newborns onwards, so all Guests must have an ID card and address card to check in. Temporary ID cards, driving licences and passports are also accepted.
20. THE CONTRACTING PARTY’S LIABILITY FOR DAMAGES
20.1. The Guest shall be liable for all damages and losses suffered by the Service Provider or third parties, other guests or their companions, or other persons under their responsibility. This liability shall also apply if the injured party has the right to claim compensation for the damage directly from the Service Provider.
21. OBLIGATIONS OF THE SERVICE PROVIDER
21.1. The Service Provider is obliged to.
(a) to provide the accommodation and other services ordered under the contract in accordance with the applicable regulations b) to investigate the guest’s written complaint and take the necessary steps to resolve the problem,
which must be recorded in writing.
22. LIABILITY FOR DAMAGES OF THE SERVICE PROVIDER
22.1. The Service Provider shall be liable for any damage caused to the Guest within its premises due to the fault of the Service Provider or its employees.
22.2. The Service Provider shall not be liable for damage caused by an unavoidable cause beyond the control of the Service Provider’s employees and guests, or caused by the guest himself.
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22.3. The Service Provider may designate places in the building where the Guest may not enter. The Service Provider shall not be liable for any damage or injury caused in such places.
22.4. The Guest is obliged to report the damage immediately to the Service Provider and to provide the accommodation with all the necessary data required to clarify the circumstances of the damage, and possibly for the police report/police procedure.
22.5. The Service Provider is not responsible for valuables left in the apartment.
23. VIS MAJOR
23.1. Any cause or circumstance (for example: war, fire, flood, epidemic, adverse weather, power failure, strike) over which a party has no control (force majeure) shall relieve either party from performance of its obligations under the Contract for so long as such cause or circumstance exists. The parties agree to use their best efforts to minimize the possibility of these causes and circumstances occurring and to remedy any resulting damage or delay as soon as possible.
24. THE LAW APPLICABLE TO THE RELATIONSHIP BETWEEN THE PARTIES, THE COMPETENT COURT
24.1. The legal relationship between the Service Provider and the Contracting Party shall be governed by the provisions of the Hungarian Civil Code. The competent court for any dispute arising from the service contract is the court of the place where the service is provided, depending on the value limit, the Vas County Court.